Xcentric is pleased to announce the evolution of its customer self-service portal (CSSP) as a major upgrade to its existing project quote portal and customer portal. This upgrade represents the latest state-of-the-art advancement in the on-demand digital manufacturing space and the next step in the evolution of the Xcentric platform. With tens of thousands of product developers and engineers across North America trusting Xcentric to bring their products to life, the upgraded portal is expected to bring a new level of convenience to customers.
The CSSP works to elevate the user experience of the project portal by offering customers complete project transparency, from submission through to shipping. For the design of the improved portal, Xcentric has drawn from its expertise as a technology leader in rapid on-demand manufacturing as well as its over 25-year experience working with customers.
“We know how customers think through their project details and wanted to give our customers more power to ‘own’ the process—this was always the core mission,” said Matt McIntosh, CEO of Xcentric Mold & Engineering.
Where Xcentric’s project quote portal allows for a more streamlined project submission process (just name it, pick it, and submit it!) and a quotation in as soon as two hours, the CSSP offers live information, transparency, and 24/7 support. Once customers have logged in, chosen their services, and submitted their CAD files via the project portal, they can proceed to the CSSP to pay for their orders online and track all their projects (new and old)—all on one dashboard. They get to follow their projects throughout the product development lifecycle—from fabrication to production to shipping, essentially ‘owning’ the process.
As an innovator in on-demand digital manufacturing, Xcentric offers rapid injection molding, CNC machining, and additive manufacturing services from their Michigan facilities in the USA. Users of the project portal will be able to access all these services while being fully supported by the CSSP and Xcentric’s nimble team of experts, who will quote and deliver customers’ projects on time and on budget. Customers can expect their parts to be delivered in as quickly as five days (even complex parts) and flexibly scale up or down production—whether they require just 25 prototypes, or 250,000 parts or more.
“The improved customer service portal for project submissions is just more of what you would expect from Xcentric. It’s taking what we had but making it better. It aligns with our drive to give our customers the speediest route-to-market, project precision, and continued engineer-centricity in all our projects,” said Matt McIntosh, CEO of Xcentric Mold & Engineering.
Founded in 1996, Xcentric Mold & Engineering is an innovator of on-demand digital manufacturing and continues to lead advances in injection molding and rapid prototyping. We know what it takes to deliver a high quality product on time and on budget. Xcentric is engineered to be nimble, employs a team of experts in injection molding, and takes an engineer centric approach to everything we do. Tens of thousands of product developers and engineers across North America trust Xcentric to bring their products to life.